SOLUTIONS : Terms and conditions

1. Quoted costs do not include freight from nearest major centre to practice location.

2. The implementation will be invoiced with 80% payment required 14 days prior to installation date. The remaining 20% is due once the system has been installed and has been fully tested.

3. All cabling work needs to be done in accordance with Bluewave's requirements. If it is not possible to install the network on the day we have scheduled due to incorrect electrical/data cabling then an hourly rate applies for further visits.

4. If the Internet is unavailable on-site at the time of installation Bluewave may charge additional fees for Internet setup work and/or fees for additional visits.

5. While best efforts will be made to connect optometric equipment to the computer network, it is the responsibility of the optometric equipment vendor to work with Bluewave to ensure the connection is achieved.

6. Bluewave is not responsible for the maintenance or resulting damage of any software installed on the network by third parties. This includes software that is bundled with optometric equipment or practice management or financial management software.

7. Bluewave is not responsible for the ongoing maintenance of the computer network unless an additional maintenance agreement is entered into.

8. A travel surcharge applies for installations completed 100kms outside of Melbourne, Sydney or South East Queensland. Further details can be provided on application.

9. The success of the AntiVirus software depends on the regular updating of the virus definitions. This will need to be checked by the practice (or Bluewave) on a regular basis.

10.The success of the automated Backup process is only assured if it is manually checked. This needs to be done by the practice (or Bluewave) on a regular basis.

Warranty Information

1. Bluewave is a hardware reseller not a manufacturer.

2. Goods sold to Bluewave clients are always under a manufacturer's warranty. Manufacturers do not provide a labour warranty - only hardware replacement.

3. However, Bluewave does have a "Dead On Arrival" replacement warranty. This means that if for any reason the hardware we provide fails due to a hardware fault within 5 working days of the installation we will replace the product (or component) at no charge.

4. After the initial 5 working days the manufacturer's hardware replacement warranty will be in effect. Each manufacturer provides specific warranty terms and have specially setup processes to allow clients to return the product if it is not working properly. They then assess if the product is faulty and if it is they will repair it and send it back to you. This is standard practice in the technology industry.

5. Bluewave does offer a premium service (at our standard service charge rates) under which we visit your site and determine if the hardware is at fault or if there is some other cause.

6. In some cases (mainly PC hardware) we are able to work with the manufacturer to return your goods on your behalf and then replace any faulty components (again at our standard service charge rates).